1. 30 Day Return Promise
You can return unworn 18ct gold pieces within 30 days of delivery for a full refund or exchange.
To be eligible:
• Item must be unworn, undamaged, and in original condition
• All original packaging included
• Earrings: For hygiene reasons, we can only accept returns if the seal is unbroken
2. How To Return
1. Message me first: email Sales@davellejewellery.com
with your order number and reason. I’ll reply personally.
2. Get your returns slip: I’ll send you a returns form + address within 24 hours.
3. Post it tracked: We strongly recommend Royal Mail Special Delivery for gold. You’re responsible for it until we receive it.
4. Refund: Once we receive and check your item, we’ll refund your original payment method within 3-5 working days. Klarna/Clearpay payments are refunded to Klarna/Clearpay.
3. Exchanges
Wrong size? Message me. If we have your size in stock, I’ll swap it for you. You just cover return postage and we’ll send the new piece out free.
4. Faulty or Damaged Items
18ct gold should never fail you. If your piece arrives damaged or develops a fault:
1. Email photos to sales@davellejewellery.com within 48hours of delivery of the items.
2. You have 30 days to return the items.
3. We’ll repair it, replace it, or refund you — your choice .
This is in addition to your statutory rights under the Consumer Rights Act 2015.
5. What We Can’t Accept
We can’t accept returns on:
• Items worn, scratched, or damaged by you
• Earrings with broken hygiene seals
• Custom, resized, or engraved pieces
• Items returned after 30 days, unless faulty
6. Sale Items
Sale items are final sale unless faulty. We’ll always state this clearly on the product page.
Need help?
Contact us at sales@davellejewellery.com for questions related to refunds and returns.